ARC, expenses, and debit memos

ACCOUNTING AND REPORTING

As a reminder, we have now outsourced the reconciliation of ARC to WNS in India. WNS works daily from 5:00am until 2:00pm MST.  

Please submit all ARC Support requests directly to ARCSupport@cbtravel.com. WNS will be monitoring this email address. Any requests submitted after 1:00pm MST are not guaranteed to be processed.  

Email accounting.support@cbtravel.com or submit an accounting Jira ticket for all other accounting requests. ARC requests cannot be processed by the team monitoring that email address or Jira Help Desk.

Please submit your expense report on the first day of each month. This allows your report to be approved in a timely manner and for accounting to reach our goal of closing by the 5th business day of the month. Create a recurring reminder or calendar appointment to remember to submit your expense report on time.

Agents should never exchange an American Airlines ticket to extend validity of a ticket onto a residual value MCO. We have seen agents intentionally exchanging an American ticket that is about to expire for a cheap flight and issuing a big MCO to extend the validity of the original ticket.  

This is against airline policy. American will issue a debit memo for $500.00. They have stated that in the future, they may start charging the price of the original ticket if it’s more than $500.00. Even if the agent’s exchange is valid per the exchange policy, American will still issue a memo if they determine it’s highly likely that the exchange was issued to extend validity. American Airlines has just started to issue debit memos for this, so please be careful!