Profile Enrollment FAQs

Audience: Travelers and Travel Managers

Purpose: In this article, we answer common questions related to traveler enrollment.

Mobile phone number is a required field for all travelers’ profiles. We use the phone number for added security and improved traveler experience. Phone numbers will never be shared or used in any other way.

Any traveler going through the updated AirPortal enrollment process will be required to verify their phone number to submit their request.

For existing AirPortal users, the first time they visit an updated section of AirPortal they will be asked to verify their phone number. They will not be required to verify until this time, and can continue to book travel prior to validating.

Upon logging into AirPortal, travelers will be prompted to complete any remaining required fields.

This will happen when a traveler logs in for the first time, or the next time a traveler logs in after any changes have been made to required fields.

The enrollment process consists of the three steps listed below:

1. Traveler completes enrollment request form and submits for approval. (3-5 min.)

2. A client-specified user logs into AirPortal to review and approve the request. (1-2 min.)

3. Traveler logs in to Airportal and completes any remaining required fields. (3-5 min.)

The longest delay typically occurs during step 2 while a traveler waits for new user request approval. These delays can be shortened if Travel Managers designate multiple approvers, any of whom can approve requests. 

AirPortal helps manage all of your travel data in the other travel systems your organization uses.

Any updates made in AirPortal push to Concur instantly. However, updates made in Concur only sync to AirPortal every 15 minutes. For speed of processing, we recommend using AirPortal to make updates.

A traveler can go to the AirPortal login screen and select "Forgot password".  A new link will be sent to the email associated with their account. They can use that link to create a new password.

Try to avoid this situation by configuring multiple users as approvers, any one of whom can approve enrollment requests.

Christopherson employees are not able to approve new enrollment requests. If no alternate approvers are available, travelers should contact their HR managers.

Travelers and Travel Managers have access to and are responsible for making updates to travel profiles.

As a best practice, profile updates should be made in AirPortal.

Please refer to our Enrollment for Travel Managers article for detailed instructions.