Reaching ARC Support and preventing debit memos

ACCOUNTING

For accounting assistance, simply email Accounting.support@cbtravel.com or log in to Jira Service Desk, select "Accounting Support," and submit a ticket.

Accounting Support can help with:

• General accounting inquiries

• Request for a new account number

• Addition of a job code to an existing ticket

• Access issues with forms
  

Reach out to ARC Support for:

• Changes needed within 24 hours of booking

• Ticket voiding

• Ticket exchange adjustments

• Addition of commissions or refund penalties

• Use of waiver codes or lookup of residual MCOs

• For HMHF and MCT customers: Contact your account manager for assistance through accounting.support@cbtravel.com

For reporting assistance, email Reporting.support@cbtravel.com or log in to Jira Service Desk and select "Reporting," for any of the following issues:

• Report issues or bugs with Domo or other reporting tools

• Request user additions or removals in reporting tools

• Request specialized reports in Domo, Prime Analytics, Crystal reports, or Agresso

• Note: Customized reporting requests may incur fees; inquire when submitting requests.

When exchanging a Southwest Airlines ticket with any name change, ensure the agent adds "NAMECORRECT" in the endorsement box on the new ticket to avoid a $75.00 debit memo.